Refund Policy

THANK YOU FOR CHOOSING BUTTERFLY BOUQUET!
Your satisfaction is our top priority, and we aim to make your shopping experience as seamless as possible. Please take a moment to review our refund policy:

REFUND REQUEST TIMELINE
You have 24 hours from the time you receive your order to request a refund. Unfortunately, if this time frame has passed, we are unable to process any refunds.

DEFECTIVE PRODUCT PROTOCOL
If you encounter an error with your order or receive a defective product, please reach out to our customer service team right away. We’ll assess your situation on a case-by-case basis and may provide a replacement or store credit at our discretion.

ORDER CANCELLATION POLICY
If you wish to cancel your order, you have 24 hours from the time of purchase to do so. If the cancellation request is not made within this time frame, we will be unable to cancel the order.

CUSTOMER SUPPORT
For any questions or concerns regarding your order or this refund policy, please don’t hesitate to contact our customer service team at butterflybouquethelp@gmail.com. We're here to help!

POLICY UPDATE RIGHTS
Butterfly Bouquet reserves the right to modify this refund policy at any time without prior notice. Any updates will be reflected on our website, so we encourage you to check back regularly to stay informed.

ACKNOWLEDGMENT OF TERMS
By completing a purchase with Butterfly Bouquet, you acknowledge and agree to this refund policy. We recommend reviewing these terms before placing your order to ensure a clear understanding of our policies.

Thank you for being a valued customer at Butterfly Bouquet. We appreciate your support and look forward to serving you again!